LoongWorldBus Terms & Conditions

1. Ticketing & Payment

All tickets must be purchased and fully paid in advance.
Tickets are non-transferable unless approved by the company.
Passengers must arrive at least 15 minutes before departure. Late arrivals will be treated as a no-show.

2. Changes & Refunds

• Free change available if requested 12+ hours before departure
• No refunds within 12 hours of departure
• No-shows are non-refundable

3. Service Cancellation

We reserve the right to cancel or modify services due to:

• Severe weather
• Road closures
• Traffic incidents
• Government or law enforcement orders
• Mechanical issues
• Driver hours-of-service limits

Passengers may choose:

✔ Full refund

✔ Rebooking

✔ Travel credit

4. Delays Disclaimer

All schedules are estimates only and not guaranteed.
We are not responsible for indirect losses including missed flights, hotels, or income.

5. Passenger Conduct

Prohibited conduct includes:

• Smoking
• Alcohol consumption
• Dangerous items
• Driver interference
• Harassment or violence

Violations may result in removal without refund.

6. Baggage Policy (Please refer to “Baggage on a LoongWorldBus” for details)

Each passenger may bring:

• 1 checked bag
• 1 carry-on item

We shall not be liable for:

• Normal wear and tear;
• Damage caused by poor packaging by the passenger;
• Loss or damage of valuables including cash, identification, electronics, or jewelry.

Maximum liability: USD 100 per bag

7. Limitation of Liability

We are not liable for:

• Missed connections
• Loss of income
• Accommodation costs
• Emotional distress

8. Agreement

By purchasing a ticket or boarding the bus, passengers agree to these terms.